This Privacy Policy explains how the TrackerGPS RD mobile application
(com.trackgps.rd, the “App”) collects, uses, stores and shares information.
The App is a GPS fleet- and vehicle-tracking client used by customers of TrackerGPS RD to
monitor GPS tracking devices installed in their own vehicles.
1. Who we are
TrackerGPS RD operates the tracking service and the App.
- Email: jrgpstracker@gmail.com
- Phone / WhatsApp: +8294617777
- Service website: https://trackergpsrd.com
2. Information we collect
2.1 Account information
To use the App you sign in with credentials issued by TrackerGPS RD (username/email and password). We process your account identifier, the devices assigned to your account, your subscription status and your support contact details.
2.2 Vehicle and GPS device data
The core function of the App is to display data transmitted by GPS tracking hardware installed in vehicles linked to your account. This includes location coordinates, speed, ignition state, mileage/odometer, engine hours, trip history, sensor and telemetry values (battery, fuel, temperature, door/wire status where supported), alerts, and geofence events. This data is generated by the tracking device and stored on our servers — not gathered from your phone.
2.3 Data from your device (phone/tablet)
| Permission / data | Why it is used |
|---|---|
| Location (precise & approximate, incl. background) | Show your own position on the map next to your vehicles, centre the map, calculate distance to a vehicle, share your location, and support navigation to a vehicle. Background access is used only when a monitoring feature you enabled (e.g. anti-theft or voice alerts) is running. |
| Microphone (audio recording) | Two-way voice / push-to-talk (PTT) intercom with a supported in-vehicle camera device. Audio is captured only while you hold the talk control and is streamed to the vehicle device; it is not recorded for advertising or profiling. |
| Photos / media / storage | Save snapshots, recorded video clips and exported reports you download from your camera device or account. |
| Notifications | Deliver alerts (theft, wire-cut, over-speed, geofence, subscription reminders). |
| Biometric / fingerprint | Optional local app unlock. Biometric data never leaves your device and is never sent to us. |
| Foreground service, wake lock, boot completed, battery-optimisation exemption | Keep the alert-monitoring service running reliably on Android so alerts still arrive when the App is in the background. |
| Push token & device info (model, OS version, app version, language) | Deliver push notifications and diagnose problems. |
2.4 What we do NOT collect
- We do not collect contacts, SMS content, call logs, browsing history, or health data.
- We do not sell personal data to third parties.
- We do not use your data for third-party advertising or ad profiling.
3. How we use information
- Authenticate you and show only the devices your account is authorised to view.
- Display live tracking, history playback, reports and camera streams.
- Detect and deliver alerts you enable (anti-theft, wire-cut, over/under-speed, geofence).
- Provide customer support and respond to your requests.
- Maintain security, prevent misuse, and improve reliability of the service.
- Comply with legal obligations.
4. Legal basis
Where applicable law requires a legal basis, we rely on: performance of the contract with you (providing the tracking service), your consent (permissions such as location, microphone and notifications, which you may withdraw at any time in your device settings), and our legitimate interest in securing and improving the service.
5. Sharing and disclosure
We share information only as needed to run the service:
- Our tracking servers (
trackergpsrd.com) and the media/streaming gateway used for live camera video and push-to-talk audio. - Push notification provider (OneSignal) — receives a device push token and the notification payload in order to deliver alerts.
- Maps provider (Google Maps) — map tiles and, when you use navigation or place search, the relevant coordinates. Google's own privacy policy applies to that processing.
- App stores (Google Play / Apple) — for installation, updates and crash reporting they provide.
- Legal — where required by law, court order, or to protect rights and safety.
The App does not include third-party advertising SDKs.
6. Fleet and employer use
If your employer or a fleet operator provides you with an account or has installed a tracking device in a vehicle you drive, that organisation is the controller of the vehicle data and decides who may view it. Questions about why a vehicle is tracked, or who can see it, should be directed to that organisation.
7. Data retention
Account data is kept while your account is active. Position history, trip and alert data are retained for the period covered by your subscription plan and applicable legal requirements, after which they are deleted or anonymised. Camera recordings are stored on the in-vehicle device and, if you download or upload them, for the storage period of your plan.
8. Security
Traffic between the App and our tracking servers uses HTTPS. Access is restricted to your authenticated account and the devices assigned to it. No method of transmission or storage is completely secure; you are responsible for keeping your password confidential and for notifying us of any suspected unauthorised access.
9. Your rights and choices
- Permissions: revoke location, microphone, storage or notification access at any time in your device settings. Some features will stop working without them.
- Access, correction, deletion: contact us to request a copy of your personal data, correct it, or request deletion of your account.
- Account deletion: email jrgpstracker@gmail.com from your registered address with the subject “Delete my account”. We will verify your identity and delete the account and associated personal data, except records we must retain by law. If your account was created by a fleet operator, the request is handled by that operator.
- Marketing: we do not send marketing push notifications for third parties.
10. Children
The App is intended for business and vehicle-owner use and is not directed at children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will delete it.
11. International transfers
Our servers and service providers may be located in countries other than yours. Where required, we use appropriate safeguards for such transfers.
12. Lawful use
You must only track vehicles you own or are legally authorised to track, and you must comply with all applicable laws on tracking, recording and notifying drivers or passengers in your jurisdiction. Using the App to track a person without lawful authority is prohibited.
13. Changes to this policy
We may update this policy. The revised version will be posted at this address with a new “Last updated” date. Continued use of the App after an update means you accept the revised policy.
14. Contact
Questions or privacy requests:
- Email: jrgpstracker@gmail.com
- Phone / WhatsApp: +8294617777